Made in Downtown LAVertically Integrated Manufacturing
American Apparel is an industrial revolution.
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People talk, and sometimes they say nice things. We've collected some of the feedback we find noteworthy and interesting across a broad range of topics. Take a moment to read through these real comments submitted by real people. And if you feel like speaking-up, please visit our feedback form.
Best Fitting Pants
September 5, 2010 - Cindy, Products
One day I walked into one of your NYC stores to check out the merchandise. I honestly had my doubts about the name "American Apparel" ... is there really quality in anything American made these days? I figured I just had to check it out and possibly get a chuckle out of it. I couldn't believe it - I found the BEST fitting pair of pants I have been able to find in about 25 years!!! Your slim fit is a true slim fit; the fit and material quality are excellent. It's like these were tailor made for me. Before I found your store, I was on the verge of giving up the idea of ever finding white jeans or cordoroys that I could actually wear and be happy about. For years and years I have looked and not found. I am so ecstatic to have discovered your store. I have also recommended it to friends. Keep doing what you're doing, and I wish you much success.
At the End of the Day
August 5, 2010 - Ben, Products
At the end of the day, American Apparel puts out quality product, and despite all of the crazy stuff and copies of Butt magazine, you do make some basic stuff for boring people like me that isn't polluted with big brand names and strange designs. Also, I dare anyone to find a better t-shirt than your poly-cotton shirts. Even ones that cost twice as much are as soft and durable.

So, thank you for being awesome.

P.S. Those Sesame Street and Helvetica shirts are pretty cool, but I don't think I'm cool enough to where either of them.
You Rock
August 1, 2010 - Chris, Company
How refreshing to finally find some good clothes made in the USA. It is a shame that I had to find your brand on accident on a trip outside the states. In these uncertain times we as americans are in dyer need of a company like yours. Industry is what these idiots in Washington (all of them ds and rs) are forgetting about. I guess that the almighty dollar bill is worth selling out even your own country. I will be purchasing more of your products and telling all of my friends about your clothing lines. Thank you so much somebody finally did what we were all talking about.
Amazing Service
July 22, 2010 - Jonathan, Wholesale
I just want to say that [customer service rep] has been doing an AMAZING job with all of my orders!

Very efficient. Very timely. Extremely accurate.

Thank you so much!
Great work in DF
July 20, 2010 - Erin, Company
I am a big supporter of American Apparel for many reasons; the clothes are simple but fashionable, I like the unisex options, and I truly appreciate your commitment to social issues.

I just read about your stores in Mexico (a little late, I know), and just wanted to say that I think this is an awesome initiative. You all clearly did your market research, because I definitely see the Hispanic culture embracing these styles.

Paying the US minimum wage to Mexican workers shows your deep social commitment to establishing fairness in your business practices, and I hope it sets an example for others. I also appreciate your steps toward bettering the Hispanic community, because although I'm an American, I have studied this language and culture for many years. It's also fun to shop and practice my language skills at the same time!

Keep up the innovative thinking.
Manufacturing in the USA
July 16, 2010 - Peter, Company
As a person who has spent his career in international transportation and have seen thousands of jobs lost in the US to China and other Asian countries, I am absolutely amazed and delighted to see the stand that AA has made and is continuing to make in making clothing here at home.

The Federal Goverrment should do more to encourage other corporations to do the same and bring jobs back to the US and particulrly to LA where I live and work.

Please keep on doing what you are doing American Apparel
Ad in The Chronicle, Austin, TX
July 12, 2010 - Paul, Advertising
In short: I really take notice of your very tasteful ads. I do not buy for women, but maybe one of these days I will visit your store just out of curiosity. And also, I like the "made in america"
Employees at work that actually do work! Amazing, right?
June 12, 2010 - Renee, Stores
Just wanted to say I have always been pleased with the customer service at the American Apparel stores that I have visted in Southern California and I think I can expect it to be that way at any of the locations that I visit, which is nice.

I am tired of going shopping where the kids that work there are so lazy and act like theyre doing you a favor when you ask for help. Like its your problem that youre making them do their job. I think its getting harder to find good workers in retail stores in this country who are polite, informative, and ready to assist you because that is, of course, their job!! I know the motivation has a lot to do with the way the company treats the employees also, so AA seems respectable while offering respectable products.

Keep up the good work, it doesnt go unrecognized!
Outstanding Customer Service
May 20, 2010 - Leanne, Stores
At your Yorkdale Mall location, I had amazing customer service. I came in looking for quite a large order, and I was very pressed for time. [The sales associate] made my experience much easier by calling around to the other locations in the area to put the complete order on hold between 4 stores while I had to leave to go back to work. She made a complete chart of each size and quantity available at each store, and called me (I gave her my cell number) to inform me of where to pick up and offered different options.

This was my first time shopping at American Apparel, and it was for work, and since [the sales associate] was so amazing, I am recommending we get all of our future uniforms from that location.

Cudos!
Excellent Service in Miami Beach
March 2, 2010 - Terje, Stores
I had the plessure to meet the most serviceminded and helpful man I ever met, in your store, at Lincoln Rd., Miami Beach, Florida. I think his name was [sales associate name].

Kind regards from one happy, norwegian customer.
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Latest Comments
Best Fitting Pants
September 5, 2010
At the End of the Day
August 5, 2010
You Rock
August 1, 2010
Amazing Service
July 22, 2010
Great work in DF
July 20, 2010
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