We're always happy to hear from you, but we know that sometimes you just want an answer. Here is a collection of answers to the most often-asked questions. If you can't find what you're looking for, please use our Contact Form to let us know.

Q. Why can't I add items to my shopping bag?
Q. What is your return policy?
Q. What countries does your online store serve?
Q. What payment types do you accept?
Q. What are your shipping options, policies, and prices?
Q. Do I have to sign for my shipment when it arrives?
Q. What happens after I place my order?
Q. Why am I not receiving any e-mail confirmations?
Q. How can I track my shipment?
Q. What happens if an item is backordered?
Q. How can I ask a question about ordering?

Q. Do you sell gift certificates?
Q. How do I redeem American Apparel Online Gift Certificates?
Q. Can I use my American Apparel Online Store Gift Certificate in a retail store?
Q. How can I use multiple American Apparel Online Gift Certificates on one order?
Q. How do I redeem a promo code (online coupon)?
Q. Can I use multiple promo codes on one order?
Q. How do I find out the balance of my Gift Card?
Q. How can I ask a question about gift certificates and promo codes?

Q. Washing instructions?
Q. How do your sizes work?
Q. What does "Unisex Size" mean?
Q. What kind of fabrics do you use?
Q. How can I ask a question about your products?

Q. Who is American Apparel?
Q. Does American Apparel have retail stores?
Q. Can I work for American Apparel?
Q. Where can I see more photos of your models?
Q. Can I be a model for American Apparel?
Q. How can I ask a question about your company?