We're always happy to hear from you, but we know that sometimes you just want an answer. Here is a collection of answers to the most often-asked questions. If you can't find what you're looking for, please use our Contact Form to let us know.
Ordering From Us
Q. How do I know if ordering online is secure?
Q. Do you charge sales tax?
Q. What payment types do you accept?
Q. When is my credit card charged?
Q. Was I charged twice?
Q. An item that I ordered last week is now on sale. Can I be reimbursed?
Q. How do I view the status of my order?
Q. Why is my item on backorder?
Q. How can I ask a question about ordering?
Q. Having trouble accessing AmericanApparel.net?
Q. Do you charge sales tax?
Q. What payment types do you accept?
Q. When is my credit card charged?
Q. Was I charged twice?
Q. An item that I ordered last week is now on sale. Can I be reimbursed?
Q. How do I view the status of my order?
Q. Why is my item on backorder?
Q. How can I ask a question about ordering?
Q. Having trouble accessing AmericanApparel.net?
Shipping
Q. Are there any limitations on your international shipments?
Q. Do you ship to P.O. and A.P.O. boxes?
Q. Do I have to sign for my shipment when it arrives?
Q. Do you offer shipping outside of the US?
Q. Do you ship to P.O. and A.P.O. boxes?
Q. Do I have to sign for my shipment when it arrives?
Q. Do you offer shipping outside of the US?
Returns & Exchanges
Q. Can I return or exchange something if I don't like it?
Q. How can I make changes to my order?
Q. I received a damaged/defective/incorrect item. What do I do?
Q. Can I return a product to your factory that I purchased online and later exchanged in-store?
Q. How can I return an item purchased with a Gift Card?
Q. How can I make changes to my order?
Q. I received a damaged/defective/incorrect item. What do I do?
Q. Can I return a product to your factory that I purchased online and later exchanged in-store?
Q. How can I return an item purchased with a Gift Card?
Gift Cards, E-Gift Cards, and Promo Codes
Q. Do you sell Gift Cards?
Q. How do I redeem my American Apparel E-Gift Card on the Online Store?
Q. Can I use my American Apparel E-Gift Card in a retail store?
Q. How can I use multiple American Apparel Gift Cards on one order?
Q. How do I find out the balance of my Gift Card?
Q. How can I return an item purchased with a Gift Card?
Q. How do I redeem a promo code (online coupon)?
Q. Can I use multiple promo codes on one order?
Q. I just received a Promo Code. Can I apply it to an order I placed last week?
Q. How can I ask a question about Gift Cards and Promo Codes?
Q. How do I redeem my American Apparel E-Gift Card on the Online Store?
Q. Can I use my American Apparel E-Gift Card in a retail store?
Q. How can I use multiple American Apparel Gift Cards on one order?
Q. How do I find out the balance of my Gift Card?
Q. How can I return an item purchased with a Gift Card?
Q. How do I redeem a promo code (online coupon)?
Q. Can I use multiple promo codes on one order?
Q. I just received a Promo Code. Can I apply it to an order I placed last week?
Q. How can I ask a question about Gift Cards and Promo Codes?
Our Products
Q. Washing instructions?
Q. How do your sizes work?
Q. What does "Unisex Size" mean?
Q. What kind of fabrics do you use?
Q. How can I ask a question about your products?
Q. How do your sizes work?
Q. What does "Unisex Size" mean?
Q. What kind of fabrics do you use?
Q. How can I ask a question about your products?
Our Company